Terms of Service
The terms that govern your use of BunnyTranslations's certified translation services.
Last updated: October 20, 2026
1. Acceptance of Terms
By accessing or using BunnyTranslations (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms form a legally binding agreement between you and BunnyTranslations.
2. Services Provided
BunnyTranslations provides professional certified document translation services. We translate, review, and certify documents submitted by customers and deliver a completed translation package accompanied by a Certificate of Translation Accuracy. The Service supports the language pairs and document types listed on our pricing and checkout pages, which may change from time to time.
3. Orders and Payment
When you place an order, you select a service tier, upload your documents, and authorize payment through our secure checkout. Pricing is based on the number of pages in your documents and the service tier you select. Orders are confirmed once payment is successfully processed. We reserve the right to adjust pricing for future orders at any time, but any change will not affect orders already placed and paid for.
4. Customer Responsibilities
You are responsible for providing accurate, legible, and complete documents for translation. You confirm that you have the legal right to submit the documents you upload and to have them translated. BunnyTranslations is not responsible for errors caused by illegible, incomplete, or inaccurate source documents, or for documents that are not authentic. You are also responsible for reviewing the completed translation upon delivery and notifying us promptly of any concerns.
5. Turnaround Times
Estimated turnaround times for each service tier are provided on our pricing page and represent typical processing windows. While we make every effort to meet stated deadlines, turnaround times are estimates and are not guaranteed unless expressly confirmed in writing. Factors outside our control, including the quality of source documents or unusually complex content, may affect delivery times.
6. Refunds and Cancellations
Because translation work begins promptly after payment, orders may not be cancelled once processing has started. If an order cannot be completed due to an issue on our end, you may be eligible for a refund. Refund requests are reviewed on a case-by-case basis. To request a refund, contact our support team with your order number and the reason for your request.
7. Certification and Acceptance
Each completed translation is accompanied by a signed Certificate of Translation Accuracy. While our translations are prepared to meet the requirements of many government agencies, courts, and institutions, BunnyTranslations does not guarantee acceptance by any specific receiving body. Customers are responsible for confirming the translation requirements of their intended recipient before placing an order.
8. Intellectual Property
All content, branding, software, and materials provided as part of the Service are owned by BunnyTranslations or its licensors and are protected by intellectual property laws. The translated documents you receive are provided to you for your use; you may not reproduce, resell, or redistribute our certification materials without our written permission.
9. Limitation of Liability
To the fullest extent permitted by law, BunnyTranslations shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service or the translations we provide. Our total liability for any claim related to the Service is limited to the amount you paid for the order giving rise to the claim.
10. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Service after any change constitutes acceptance of the updated Terms.
11. Contact
If you have any questions about these Terms, please contact our support team through the Support page on our site.